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Legal Disclosure

Terms Protocol.

Last updated: July 24, 2026

Overview

These Terms and Conditions govern your use of milo, including any paid subscription package (together, the "Service").

By creating an account or purchasing a subscription, you agree to these Terms. If you do not agree, you must not use the Service.

milo is run by an individual based in the UK (not currently a registered entity).

What milo is

milo helps you discover flight deals and price drops using automated scanning and search tools.

milo does not sell flights, issue tickets, or act as a travel agent. All bookings are made directly with third-party airlines or travel providers.

Prices & availability

Prices shown in alerts, search results, emails, or on the Service are not guaranteed and may change without notice.

  • Fares depend on airline inventory and availability and can disappear before you book.
  • Some deals may be "mistake fares" or pricing errors from third parties. These may be changed or cancelled by airlines.
  • You are responsible for verifying all booking details before purchase and complying with the airline's terms.

Subscriptions

milo is offered as one of several annual subscription packages, each billed once per year at a different price and each carrying a different monthly credit allowance.

  • New subscriptions include a 7-day free trial with a limited number of credits to try the Service. Unless you cancel before the trial ends, your card will be charged automatically for the full annual price of your chosen package. You may also choose to skip the trial and be charged immediately.
  • Your subscription renews automatically each year unless cancelled before the renewal date.
  • You can cancel any time prior to renewal using the billing portal (Stripe). If you cancel, you keep access until the end of your paid term (or, if you cancel during a trial, until the trial ends).
  • Switching between packages isn't currently self-serve — contact us if you'd like to change package.

Credits

Each package includes a monthly credit allowance that powers automated price-scanning of your alerts. How many credits an alert uses depends on factors such as how flexible your dates are and how often it scans.

  • Monthly credit allowances reset at the start of each billing cycle and do not roll over.
  • You may purchase additional top-up credits at any time. Top-up credits do not expire and are only used once your monthly allowance is exhausted.
  • If your credit balance can't cover a scan, the affected alert will be automatically paused until your balance is replenished. milo is not liable for any deals missed while an alert is paused for this reason.

Refund policy

Subscriptions and credit top-up purchases are non-refundable. We do not offer refunds for partial use, cancellation during the term, unused credits, or failure to use the Service.

Account & acceptable use

You are responsible for keeping your login details secure and for all activity under your account.

  • Do not share, resell, or distribute paid access to the Service.
  • Do not scrape, copy, reverse engineer, or reproduce milo's alerts, data, or tools.
  • We may suspend or terminate accounts that abuse the Service or violate these Terms.

Liability

To the fullest extent permitted by law, milo is not liable for indirect or consequential losses, missed travel opportunities, third-party failures, fare changes, booking issues, airline cancellations, or pricing errors.

If we are found liable for any reason, our total liability will not exceed the amount you paid for your current subscription period.

Changes & governing law

We may update the Service or these Terms from time to time. Continued use after changes means you accept the updated Terms.

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.

Contact

jack@milo.flights